Scheme disclosure

Clear, modern disclosure that feels credible and easy to understand.

This page explains the structure of the scheme, the role of each party, how enquiries and claims guidance are handled, and what visitors should understand before relying on the information presented on the website.

Seller: CarePoint Administrator: Nomatye Funeral Services Underwriter: To Be Appointed
1

Important notice

This website provides information about the scheme and related support pathways. It does not provide personalised financial advice.
Information only: Benefits, exclusions, eligibility, waiting periods and claims outcomes are governed by the approved benefit schedule and policy terms.
  • Insurance risk, policy issuance and benefit determination remain with the appointed underwriter.
  • Repatriation or service coordination, where applicable, is delivered through the scheme’s operational workflow and partner network.
  • Where wording differs, the policy terms and approved benefit schedule prevail.
2

Parties and role separation

The scheme operates through distinct sales, administration and underwriting responsibilities.
Sold or marketed by
Product information, marketing and onboarding support
CarePoint
Administrator
Membership administration, claims guidance and service coordination
Nomatye Funeral Services
44784
Underwriter
Insurance risk, policy issuance and benefit determination
To Be Appointed
TBA • Underwriter
3

Responsibilities by function

Each party has a separate and visible operational role within the scheme structure.
  • CarePoint supports marketing, enquiries and onboarding visibility.
  • Nomatye Funeral Services (44784) manages membership administration, claims guidance, repatriation coordination and service support.
  • To Be Appointed is responsible for policy issuance, risk assumption and final benefit determination.
Underwriter note: Underwriter to be appointed. Once confirmed, insurance risk, policy issuance, and benefit determination will rest with the appointed underwriter.
4

Claims guidance

General claims support steps are outlined below. Documentation requirements may vary by claim type and jurisdiction.
  1. Contact the Administrator as soon as possible using the support details provided.
  2. Provide membership details, relevant supporting documents and any available reference numbers.
  3. The claim is considered in line with the applicable policy terms and benefit schedule.
  4. Where repatriation applies, coordination support is arranged through the scheme workflow and relevant partners.
5

Complaints and escalations

If you are dissatisfied with service or a claims-related process, contact the Administrator first so the matter can be reviewed.
  • Phone: +27 (0)43 123 4567
  • Email: info@carepointservices.co.za
  • Hours: 24/7
6

Data privacy

Personal information is processed for enquiries, administration, claims support and service delivery, subject to applicable privacy obligations.
  • Only relevant information should be collected and processed.
  • Information may be shared with contracted service partners where necessary for service delivery.
  • Reasonable operational and technical controls should be used to protect personal information.
Privacy requests: Formal access, correction or deletion requests can be sent to info@carepointservices.co.za.